Data Privacy Policy

Last Updated: April 29, 2025

This Data Privacy Policy outlines the specific practices and procedures that WilGlobo Social Enterprise ("we," "our," or "us") follows to protect and manage your data when you use our Tribe of Mentors Club platform and services (collectively, the "Services"). This policy complements our general Privacy Policy and provides more detailed information about our data handling practices.

1. Data Collection and Processing

We collect and process your data in accordance with the Personal Information Protection Act (PIPA) of Alberta, Canada. The specific types of data we collect include:

  • Account Data: Information required to create and maintain your account, such as your name, email address, and password.
  • Profile Data: Information you voluntarily provide in your profile, including professional background, mentoring experience, and areas of expertise.
  • Communication Data: Records of your communications with other users and with our team.
  • Usage Data: Information about how you interact with our Services, including features used, content accessed, and time spent on the platform.
  • Technical Data: Information about your device, browser, IP address, and other technical details related to your use of our Services.

2. Data Storage and Security

We implement robust security measures to protect your data, including:

  • Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
  • Secure Storage: Your data is stored in secure data centers located in Canada, with physical and electronic security measures in place.
  • Access Controls: We restrict access to your data to authorized personnel only, based on the principle of least privilege.
  • Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.

3. Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

  • Account and profile data are retained for the duration of your membership and for a period of up to 12 months after account closure.
  • Communication data may be retained for up to 24 months to support dispute resolution and quality improvement.
  • Usage data is retained in an aggregated, anonymized form for analytical purposes.

4. Data Sharing and Transfers

We share your data only in the following circumstances:

  • With Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as hosting, data analysis, and customer support. These providers are bound by contractual obligations to keep your data confidential and secure.
  • With Other Users: Certain profile information is shared with other users of the platform, based on your privacy settings.
  • For Legal Compliance: We may disclose your data if required by law or in response to valid legal requests.

All data processing and storage occurs within Canada, and we do not transfer your data outside of Canada unless specifically required and with appropriate safeguards in place.

5. Your Data Rights

Under Alberta's PIPA, you have the following rights regarding your data:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Correction: You can request that we correct any inaccurate or incomplete information.
  • Right to Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Right to Object: You can object to the processing of your personal information in certain circumstances.
  • Right to Withdraw Consent: You can withdraw your consent to the processing of your personal information at any time.

To exercise these rights, please contact us at privacy@wilglobo.com. We will respond to your request within 30 days.

6. Data Breach Notification

In the event of a data breach that may compromise the security of your personal information, we will:

  • Notify affected users promptly, typically within 72 hours of discovering the breach.
  • Provide information about the nature of the breach, the data affected, and steps we are taking to address the situation.
  • Report the breach to the appropriate regulatory authorities, as required by law.

7. Contact Information

If you have any questions or concerns about this Data Privacy Policy or our data handling practices, please contact us at:

WilGlobo Social Enterprise
privacy@wilglobo.com

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